Maintenance & Support Services

With Gridcast’s hardware service and support plan, you will receive up-and-running monitoring, telephone, electronic support, and onsite hardware service. Gridcast support team are available 24 hours a day, 7 days a week. The Gridcast solution is equipped with a monitoring module that automatically emails and pages a Gridcast technician if any interruptions occur. This service is included in the annual maintenance fee of all Gridcast solutions.

With Gridcast’s software service, support and monitoring plan, you will be assured that your creative advertising content remains continuous and uninterrupted. A technician will monitor the Gridcast Solution 24 hours a day 7 days a week via proprietary software. Similar to the alert module used for the solutions hardware, our software also includes an automated alert system that automatically informs the technician of any player interruptions. This service is included in the annual maintenance fee of all software.